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car rental terms

Terms & Conditions

Terms and conditions apply to South Africa, Namibia and Botswana

PLEASE NOTE:

For all standard Terms and Conditions, please refer to the Agreement of the specific Rental Company utilized.

	For security reasons, renters need to produce a valid form of identification and a valid unendorsed driver's licence at time of rental.
	All vehicles are hired subject to the terms and conditions set out in the sacarbookers.com Rent a Car (hereinafter referred to as ARAC) standard Rental Agreement, copies of which are available at all rental branches.
	These terms and conditions may change from time to time.
	The vehicle group models listed in Our Fleet may be altered without notice. ARAC reserves the right to substitute vehicles reserved with a similar vehicle should vehicle reserved not be available at time of hire.
	Rental beyond the stipulated termination date must be authorised by ARAC. Should the extended rental not be authorised by ARAC, the excess waivers may not apply and in this event the vehicle shall be held at the sole risk of the renter.
	A cleaning / valet service fee may be charged at the sole discretion of ARAC.
	A R35.00 contract fee will be charged per rental agreement.
	A Fine handling fee of R450.00 (N$150.00) will be charged for every fine the renter receives during the duration of his/her rental.

Rates

Rates are subject to change without prior notice.

The minimum rate charged will be for a period of 24 hours.

All rates are quoted per day in the currency of the country of rental origin. (R= South African Rand, N$= Namibian Dollar, P= Botswana Pula)

All rates are quoted subject to availability of vehicles.

All rates are inclusive of VAT, where applicable.

Rates quoted include maintenance and oil but exclude petrol/fuel.

All rates are subject to a 1% Tourism levy on nett time and kilometre charges in South Africa only.

Excess waiver charges will increase by R10.00 (N$10.00, P10.00) per day in the event of a co driver/s being nominated.

A basic minimum charge of R100.00 (N$115.00, P65.00) will be levied for collection and/or deliveries. A basic minimum charge of R200.00 (N$230.00, P110.00) is applicable between 18h00 and 08h00 the following day. This applies for rentals during the week and between 12h00 on Saturday to 08h00 on Monday, within city limits. Delivery and collections outside city limits ( > 26Km) will be charged at R4.00 (N$4.00 , P2.75) per km.

Weekend rates are only applicable from Friday to Monday for a minimum of two days and a maximum of four days.

Rentals from certain Airports are subject to a surcharge on nett time and kilometre charges.

Drivers

A valid unendorsed driver’s licence must be produced by the driver or any authorised co driver at the time of rental.

The minimum age for drivers and authorised co-drivers is 23 years. In the event of the driver being below 23 years of age, the following will apply:

Between 21 and 22 years:

an additional excess waiver charge of R20.00 (N$20.00, P20.00) per day will apply.

Between the age of 18 to 20 years:

the renter/driver must provide proof of private insurance cover for the sacarbookers.com vehicle.

Terms of Payment

Payment By Credit Card for:

South African Residents : The renter/driver must provide proof of private insurance cover for the sacarbookers.com vehicle if the purchase of ARAC EXCESS WAIVERS are declined.

International visitors : The purchase of ARAC EXCESS WAIVERS are COMPULSORY. The rental will be declined if the renter/driver does not purchase Collision Damage Waiver and Theft loss waiver OR Super Collision Damage Waiver and Super Theft Loss Waiver.

Debit cards are not accepted as a method of payment

A deposit is required unless payment is made by sacarbookers.com Rent a Car charge card or ARAC vouchers.

An authorisation deposit is required on American Express, Diner's Club, Visa or Mastercard credit cards.

sacarbookers.com Credit Card application forms are available on request.

Cheque rentals are only applicable to individual account holders on vehicle groups S,A,B and X. sacarbookers.com does not accept company cheques. A cash application form must be completed and approved by the Branch Supervisor/Manager 48 hours prior to rental.

FOR THE RENTAL OF A GROUP G & M (MERCEDES BENZ) TWO CREDIT CARDS MUST BE PRESENTED AT THE TIME OF RENTAL. ONE OF THE CREDIT CARDS MUST BE:

American Express ( Blue,Green,Gold or Platinum) or

Diners Card or

Gold Master/Visa

One way fees :

South Africa

General > 150kms from renting branch	R 300
Port Elizabeth to Cape Town	R 500
Johannesburg to Cape Town/Durban/Mpumalanga	R 500
Port Elizabeth to Port Alfred and (Vice versa)	R 150
East London to Port Alfred and ( Vice versa)	R 150
Durban to Richards Bay and ( Vice versa)	R 150

Namibia

Windhoek to Swakopmund (Vice versa)	N$ 575
Windhoek to Luderitz (Vice versa)	N$ 900
Swakopmund to Luderitz (Vice versa)	N$ 900

Botswana

Gabarone to Francistown (Vice versa)	P 700
Gabarone to Maun (Vice versa)	P 1 400
Francistown to Maun (Vice versa)	P 700

One-way Cross Border Fees:

From	To	Charge
South Africa	Botswana	R 3 000.00
	Namibia	R 3 000.00
	Swaziland	R 600.00
	Lesotho	R 450.00

Namibia	Botswana	N$ 3 450.00
	South Africa	N$ 3 450.00
	Lesotho	N$ 3 450.00

Botswana	Namibia	P 2 450.00
	Gauteng/Northern Province/Mpumalanga	P 1 650.00
	Natal/Free State	P 2 750.00
	Western/Eastern Cape	P 3 300.00
	Lesotho	P 2 750.00

Cross Border Rentals

	Any renter wishing to cross borders must be in possession of a letter of authorisation from ARAC, obtainable from the rental agent at the time of rental.
	Cross Border fee from South Africa to Namibia or Botswana (no charge for Swaziland and Lesotho) is R1000.00
	Cross border rentals are not allowed into Zimbabwe, Mozambique, Angola, Zambia or Malawi.

Special Equipment

	Child safety seats (for certain models) are available by prior arrangement at a charge of R100.00 (N$100.00, P100.00) per rental.
	Paraplegic hand controls are available (for certain models) by prior arrangement at no extra cost in Johannesburg, Cape Town and Durban.

Excess Waivers

Despite the caution taken by sacarbookers.com Rent a Car and the driver alike, theft and accidents do occasionally occur. sacarbookers.com, however, provides four forms of excess waivers for the renter against finacial loss; namely Collision Damage Waiver (CDW), Super Collision Damage Waiver (SCDW), Theft Loss Waiver (TLW), and Super Theft Loss Waiver (STLW). These excess waivers are not included in the rental rates, but the purchase of them ensures peace of mind for the customer.
The following table explains the different excess waivers offered by sacarbookers.com in clear and concise English and covers the main points of our waiver protection.

	What if I take the Cover?	What if I don't?	Notes to remember
Theft Loss Waiver (TLW)	In the event of theft, hijacking or loss of the vehicle and/or any accessories, the liability of the renter is limited to the car group excesses as set out in the table below, ( under standard excess), This is provided that the renter is not in breach of any provision of the rental agreement .	Should the renter decline to take TLW, the renter will be liable for all damages suffered by sacarbookers.com, resulting from theft, hijacking or loss of the vehicle and/or any accessories. A deposit, based on the estimated rental costs and the full value of the applicable vehicle, is required if the renter does not take out TLW.
Super Theft Loss Waiver (STLW)	In the event of theft, hijacking or loss of the vehicle and/or any accessories, the liability of the renter is limited to the car group excesses as set out in the table below (under "Super Excess") This is provided that the renter is not in breach of any provision of the rental agreement.	Should the renter decline to take STLW and TLW, the renter will be liable for all damages suffered by sacarbookers.com, resulting from the theft, hijacking or loss of the vehicle and/or any accessories. A deposit, based on the estimated rental costs and the full value of the applicable vehicle is required if the renter does not take STLW.
Collision Damage Waiver (CDW)	In the event of an accident where the vehicle is damaged or written off, the liability of the renter is limited to the excess as set out in the table below ( under "Standard Excess"). This is provided that the renter is not in breach of any provision of the rental agreement.	The renter will be liable for the full amount of damages to the vehicle, or the full replacement value of the vehicle in the event of an accident, where the vehicle is damaged or written off. A deposit, based on the estimated rental cost and the full value of the applicable vehicle is required if the renter does not take CDW.	A double excess is payable should the vehicle be damaged whilst traveling on gravel roads, dirt roads or any other surface which is considered unsuitable by sacarbookers.com. Towing charge is for the renters/drivers account.
Super Collision Damage Waiver (SCDW)	In the event of an accident where the vehicle is damaged or written off, the liability of the renter is limited to the excess as set out in the table below ( under "Super Excess") This is provided that the renter is not in breach of any provision of the rental agreement.	The renter will be liable for the full amount of damages to the vehicle, or the full replacement value of the vehicle in the event of an accident, where the vehicle is damaged or written off. A deposit, based on the estimated rental costs and the full value of the applicable vehicle is required if the renter does not take CDW or SCDW.	A double excess is payable should the vehicle be damaged whilst traveling on gravel roads, dirt roads or any other surface which is considered unsuitable by sacarbookers.com. Towing charge is for the renters/drivers account.

Excess Waiver charges for South Africa

Car Group	CDW	TLW	Standard Excess CDW & TLW	SCDW	STLW	Super Excess SCDW & STLW
X - Nissan Micra 1.4	R65	R39	R8 000	R98	R72	R1 700
S - VW Chico 1.3	R60	R36	R4 250	R87	R69	R 900
A - Toyota Tazz 1.3	R60	R36	R5 500	R93	R69	R1 200
B - Toyota Corolla 1.6	R65	R39	R8 000	R98	R72	R1 700
C - Nissan Almera 1.6	R67	R41	R8 500	R101	R72	R2 300
D - PT Cruiser	R77	R42	R9 750	R113	R91	R2 300
E - Toyota Condor 2.4	R77	R43	R9 500	R114	R91	R2 300
F - BMW 318i	R77	R42	R15 500	R113	R91	R3 800
G - Mercedes C180	R82	R45	R19 250	R116	R116	R3 800
W - Vitto 112 CDI	R93	R65	R22 080	R166	R162	R4 416
M - Mercedes E240	R97	R58	R25 750	R137	R137	R5 100

Excess Waiver Charges for Namibia

Car Group	CDW	TLW	Standard Excess CDW & TLW	SCDW	STLW	Super Excess SCDW & STLW
S - VW Chico 1.3	N$54	N$29	N$9 000	N$149	N$56	N$850
A - Toyota Tazz 1.3	N$54	N$29	N$14 000	N$149	N$56	N$1 300
B - Toyota Corolla 1.6	N$59	N$30	N$19 000	N$164	N$58	N$1 850
C - Nissan Almera 1.6	N$63	N$30	N$23 500	N$174	N$58	N$2 250
D - VW Jetta	N$70	N$35	N$32 000	N$194	N$69	N$2 850
M - Mercedes C180	N$76	N$38	N$38 000	N$212	N$75	N$3 250
K - Toyota Hilux 2x4	N$66	N$30	N$23 500	N$174	N$60	N$2 250
E - Toyota Condor 2.4i	N$74	N$36	N$25 000	N$207	N$71	N$2 400
H - Toyota Hilux 4x4 Single Cab	N$84	N$48	N$33 000	N$252	N$110	N$3 200
I - Toyota Condor 2.4i 4x4	N$84	N$48	N$34 000	N$252	N$110	N$3 200
N - Nissan 2.4 4x4	N$87	N$49	N$37 000	N$257	N$114	N$3 500
W - VW Caravelle T4	N$100	N$56	N$44 000	N$278	N$124	N$4 400

Excess Waiver Charges for Botswana

Car Group	CDW	TLW	Standard Excess CDW & TLW	SCDW	STLW	Super Excess SCDW & STLW
S - VW Chico 1.3	P46	P23	P10 400	P90	P52	P520
A - Toyota Tazz 1.3	P46	P23	P11 000	P92	P53	P550
B - Toyota Corolla 1.6	P54	P27	P17 600	P104	P58	P880
C - Nissan Almera 1.6T	P55	P34	P17 600	P107	P83	P880
D - VW Jetta	P62	P38	P32 000	P116	P92	P920
G - Mercedes C180	P67	P41	P32 000	P127	P103	P1 600
K - Toyota Hilux 2x4	P63	P30	P18 400	P115	P78	P920
E - Toyota Condor 2.4i	P58	P35	P21 000	P116	P81	P1 050
H - Toyota Hilux 4x4	P66	P42	P32 000	P155	P103	P1 600
N - Nissan 2.4 4x4	P69	P44	P37 200	P184	P104	P1 860
W - VW Caravelle T4	P78	P54	P40 000	P151	P130	P2 000

Standard excess is applicable to CDW & TLW, Super Excess is applicable to SCDW & STLW

General Information on Excess Waivers

South African Residents : The renter/driver must provide proof of private insurance cover for the sacarbookers.com vehicle if the purchase of ARAC EXCESS WAIVERS are declined.

International Visitors : The purchase of ARAC EXCESS WAIVERS are COMPULSORY. The rental will be declined if the renter/driver does not purchase Collision Damage Waiver and Theft loss waiver OR Super Collision Damage Waiver and Super Theft Loss Waiver.

Personal property is not covered by the excess waivers reflected above
If CDW,TLW,SCDW and STLW or any combination thereof are purchased and the vehicle is taken outside the country of origin with the written consent of sacarbookers.com Rent a Car the terms and conditions as stipulated in the Rental Agreement of the country of origin will apply.
Excess waiver charges will increase by R10 (N$10;P9) per day in the event of a co-driver being nominated.
All excess waivers do not include any damage to the vehicle incurred as a result of potholes,dust storms and/or sand.
Towing charge is for the renter/driver's account, this charge is not included in any waiver cover.
As with all excess waivers, the following are subject to certain conditions and restrictions.

Administration Waiver Claim Fee

An administration waiver claim fee of R350.00 (N$400.00;P385.00) will be charged on all excess waiver claims. Please note this includes claims where the renter/driver's has taken Super Collision Damage Waiver and/or Super Theft Loss Waiver.

In The Event Of an Accident

Please remember that under South African law, all accidents must be reported to the nearest police station within 24 hours of the accident having taken place.
In accordance with the terms and conditions as set out in sacarbookers.com Rent a Car’s Rental Agreement, all accidents must be reported to the nearest sacarbookers.com location and all necessary documentation completed within 24 hours.
Please note that non compliance of the above could result in your claim being repudiated.

Further Information

Should you require any additional information, please contact our Reservations Department.
e-mail : reservations@sacarbookers.com

Personal Accident Insurance

Personal Accident Insurance (PAI) is an optional insurance cover which provides limited cover to the renter and/or passengers in the event of medical costs,disability or death.

PAI is available at R11.00 (N$28.00;P19.00) per day, and the cover is as follows:

Country	Incident	Cover

South Africa	Death	R 19 000
	Permanent disability	R 19 000
	Medical costs	R 7 000

Namibia	Death	N$ 19 000
	Permanent disability	N$ 19 000
	Medical costs	N$ 7 000

Botswana	Death	P 19 000
	Permanent disability	P 19 000
	Medical costs	P 7 000

All the above cover is in total, per occurrence.
Personal property is not covered by PAI
PAI is subject to the terms and conditions of the Master policy(No:BUD/PACC/01/97)
Insurance by: Hollard Insurance Co Limited, Co. Reg. NO. : 52/03004/06 and Mutual and Federal Limited, Co.Reg.No.: 70/06619/06.

Directions in South Africa

If the renter is unable to find their way, they need only contact the Europ Assistance tollfree number to be assisted with directions, whether it be a specific street address or assiatance on the shortest route to take to a destination.